gt99c's Privacy Policy

1 Introduction & Scope

gt99c ("we", "us", or "platform") provides a safe and trusted online betting and casino service for players in Bangladesh. This privacy policy explains what information we collect about you while you use our website and related services, how that information is processed, and what measures we take to protect your data.

This policy applies to all individuals who visit our website — whether or not they are registered members. By using our platform, you are considered to have agreed to the terms of this privacy policy. Please read the full policy carefully. If you have any questions, please contact our support team.

2 Information We Collect

We collect two types of information — what you voluntarily provide and what is automatically gathered while you use the platform.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information (required details for bKash, Nagad, Rocket, Upay, or bank account)
• Documents submitted for identity verification (if applicable)
• Information you share when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Date, time, and session duration of platform access
• Browsing patterns — which pages were visited and how long you stayed
• Referral source (how you arrived at our site)
• Gaming activity — bets, wins, losses, and preferred games

3 How We Collect Information

gt99c collects information through various methods. In each case, we collect only what is necessary.

3.1 Direct Collection

When you create an account, log in, request a deposit or withdrawal, or contact our customer service on our platform — you directly provide information to us. This collection is fully transparent and happens only with your informed consent.

3.2 Automatic Collection

When you access our website, certain technical information is collected automatically. This includes cookies, web beacons, and similar tracking technologies. This information is used for site security, performance improvement, and fraud prevention.

3.3 Information Received from Third Parties

Limited information may be received from payment processors (such as bKash, Nagad, Rocket, Upay, and banks) for transaction verification. Trusted third parties may also be engaged for fraud detection and identity verification.

4 Purpose of Using Information

The information we collect is used for specific and legitimate purposes. gt99c never uses your information for unrelated purposes.

4.1 Primary Uses

• Account management: To create, verify, and manage your account
• Transaction processing: To complete deposit and withdrawal requests
• Customer service: To resolve your questions and issues
• Security assurance: To detect and prevent fraud, money laundering, and other illegal activities
• Service improvement: To enhance platform performance and user experience
• Communications: To send important notifications and updates
• Responsible gaming: To identify risks of excessive play and provide support

5 Sharing Information with Third Parties

gt99c may share your information with selected third parties in limited circumstances. In each case, we ensure that data protection standards are maintained.

5.1 Payment Service Providers

To process your transactions, necessary financial information is shared with our payment partners — bKash, Nagad, Rocket, Upay, and banking institutions. This information is not used for any purpose beyond transaction processing.

5.2 Technology & Service Partners

Operating our platform requires working with certain trusted technology providers — such as server hosting, security analytics, and customer support software. These partners operate under strict confidentiality agreements and may only use information for their specific services.

5.3 Legal Obligations

We may be legally required to disclose information in response to a court order or a lawful request from law enforcement. In such cases, we will make every effort to notify you in advance where possible.

5.4 What We Do Not Do

• Your personal information is not sold or rented
• Information is not provided to third parties for marketing purposes without your consent
• No information is shared with unrelated third parties

6 Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site function more effectively.

6.1 Types of Cookies

• Essential cookies: Required for core site functions, such as maintaining your login state. These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand site usage patterns, which helps us improve our service.
• Security cookies: Help prevent fraud and unauthorized access.

6.2 Cookie Control

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some important site functions to not work properly.

7 Data Security Measures

gt99c treats the security of your information as its highest priority. We use industry-standard technical and organizational measures.

7.1 Technical Security

• SSL encryption: All our data transmissions are secured with SSL/TLS encryption, ensuring your information reaches us safely.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Firewall & security monitoring: Our servers are under continuous security monitoring.
• Access control: Only authorized staff can access information on a need-to-know basis.
• Security testing: Regular security audits and vulnerability assessments are conducted.

7.2 Organizational Security

Our staff are trained on privacy and data protection. Data access is controlled on a need-to-know basis. If a data breach occurs, we will notify affected users as quickly as possible.

8 Data Retention & Deletion

We retain your information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information.

8.1 Retention Periods

• Account information: While the account is active and for the legally required period after it is closed
• Transaction records: As required by financial regulations and audit requirements
• Communication history: For a limited period to ensure customer service quality
• Technical logs: For a limited period for system security and performance monitoring

8.2 Data Deletion

When the retention period ends or you submit a deletion request, we securely destroy the information. However, some information may need to be kept for a defined period due to legal obligations, even after an account is closed.

9 User Rights

gt99c believes you should have control over your own information. You may exercise the following rights.

9.1 Your Rights

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or outdated information be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be limited.
• Right to data portability: You may request a copy of your information in a common format.
• Right to object: You may object to your information being used for certain purposes.

9.2 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your identity and process your request as quickly as possible.

10 Policy Changes

We may update this privacy policy from time to time — due to changes in our service, use of new technologies, or legal requirements. Any significant changes will be communicated to you by email or via a notification on the platform.

If you continue using gt99c after any changes, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have any questions or concerns about this privacy policy, our support team is always ready to help — via 24/7 live chat and email.